User manual
Gradespace Events: the manual
What the Events kit does for an event brand, promoter or DJ, what Starter and Pro include, and every chapter of this manual in reading order.
On this page
Gradespace Events is the website kit for event brands, promoters and DJs: club nights, day parties, festivals and community events. It gives your website:
- Your events, each with a page: when and where, the line-up, an age limit, a countdown and add-to-calendar.
- Tickets sold on your own website, paid into your own account. Early bird and other ticket types, sales that open and close on their own, promo codes, "4 for the price of 3" deals and an optional booking fee. Gradespace takes nothing from your ticket sales.
- A QR code on every ticket, by email and on the buyer's own page. Buyers can give a ticket to a friend, and you can refund one ticket or a whole order.
- The door on a phone: scan tickets, type a ticket number, or find a guest by name. A ticket can only get in once, even with two doors, and the door keeps working on bad signal.
- My tickets: buyers sign in with a link sent to their email (no password) to see their tickets.
- DJ bookings: a "Book us" form, a list you work through, and a deposit link that books the date once it's paid.
- The crew and your albums, laid out to fit how many there are, so a page never looks half empty.
- Points (Pro) for spending, coming and sharing, swapped for rewards at the bar or the door.
- Reps (Pro) who sell your tickets with their own link and earn commission.
The demo website at events.gskits.co.uk is a sample event brand. The pictures in this manual come from it.
The three parts
A Gradespace kit comes in three parts, installed in this order:
- Gradespace Core (free): the back office. Settings in plain words, the Today screen, staff accounts, emails, payments, the setup wizard, your licence and updates.
- The Gradespace Events plugin: everything in the list above. (A plugin is an add-on for WordPress.)
- The Gradespace Events theme: the look of the website, with four designs (Club, Day Party, Culture and Festival) and their colour palettes.
One licence covers the plugin and its theme.
Starter and Pro
Without a licence key, or with a Starter licence, the kit runs in Starter mode. Features marked (Pro) in this manual need a Pro or Agency licence.
| Feature | Starter | Pro / Agency |
|---|---|---|
| Events, line-ups, the crew and albums | Yes | Yes |
| Tickets sold online: ticket types, sales windows, group deals, booking fee | Yes | Yes |
| Promo codes and codes that unlock hidden tickets | Yes | Yes |
| QR tickets by email, the buyer's page, transfers, refunds | Yes | Yes |
| The door on a phone, the guest list, selling at the door | Yes | Yes |
| My tickets | Yes | Yes |
| DJ bookings with deposits | Yes | Yes |
| Points and rewards, with claims checked by your team | No | Yes |
| The Instagram follow check (once Meta has approved your app) | No | Yes |
| Reps with their own link, code and commission | No | Yes |
| Updates | With a key | Yes |
Prices: Starter £79, Pro £149, Agency £399 (Pro on five websites), paid once, including VAT.
How this manual is organised
Read the chapters in this order. The shared chapters (marked shared) are the same for every Gradespace kit.
Getting started
- Quick start: from buying to your first ticket sold
- Buying and your licence (shared)
- Before you install (shared)
- Installing (shared)
- The setup wizard (general) (shared)
- The Events setup wizard
- Designs, pages and menus
Running your events
- Events and ticket types
- How buying works, and connecting payments
- Codes and deals
- Orders, transfers and refunds
- The door
- My tickets
- DJ bookings
- The crew and albums
- Points and rewards (Pro)
- Reps (Pro)
- Daily running and settings
Your website in general
- Your look: design, colours, logo and menus (shared)
- Pages and content (shared)
- Staff and signing in (shared)
- Privacy and emails (shared)
- Backups and updates (shared)
- Troubleshooting and support (shared)
Need help? Email support@thegradespace.com with what you were doing and a screenshot.
Every chapter of this manual
Getting started
Buying and installing
- Buying and your licenceSharedThe Starter, Pro and Agency tiers, buying a kit, the licence key email, your licences page on thegradespace.com, and moving or upgrading a licence.
- Before you installSharedWhat your website and hosting need for a Gradespace kit, how to check them, and why to take a backup and use a test copy first.
- Installing your kitSharedInstalling Gradespace Core, then your kit's plugin, then your kit's theme from their .zip files, adding your licence key, and how updates arrive.
Setting up
- The setup wizardSharedHow the setup wizard works in every kit: each step, the starter pages and menu, sample photos, legal pages, how to run it again, and how to remove the sample content.
- The Events setup wizardThe Events steps of the setup wizard: your events and tickets, the door, DJ bookings, points (Pro) and the starter pages, menu and samples.
- Your look: design, colours, logo, menus and footerSharedChoosing a design and colour palette in Site Settings → Design & colours, previewing it, keeping the menu at the top when scrolling, adding your logo, and changing the menu and the footer.
- Designs, pages and menusThe four designs of the Events theme (Club, Day Party, Culture, Festival), their palettes, the starter pages and the main menu.
- Pages, posts and picturesSharedEditing pages in the WordPress block editor, starting a page from your kit's ready-made layouts and sections, writing blog posts, and adding and replacing pictures in the media library.
Running your website
- Events and ticket typesAdding an event (date, times, venue, age, line-up, state) and its ticket types: prices, how many, per-order limits, sales windows, hidden types and group deals.
- How buying works, and connecting paymentsConnecting Stripe, what the buyer sees step by step, the booking fee, the emails and the buyer's own page with their QR codes.
- Codes and dealsPromo codes (a percentage or an amount off), unlock codes for hidden tickets, limits on uses and dates, and group deals.
- Orders, transfers and refundsFinding an order, what's on one, sending tickets again, refunding one ticket or all, giving a ticket to someone else, undoing a check-in and downloading a spreadsheet.
- The doorChecking tickets in on a phone: scanning, typing a ticket number, finding a guest by name, what each answer means, bad signal, two doors, undo and selling at the door.
- My ticketsHow buyers see their tickets without a password: the sign-in link, what the page shows, tickets given to them, and signing out.
- DJ bookingsThe Book us form, the list of requests by stage, clashes, notes, deposit links that book the date when paid, and the settings.
- The crew and albumsAdding DJs and hosts, photo albums from past events (the wall layout with names and dates), and how lists fit their count.
- Points and rewards (Pro)How people earn points (spending, coming, bringing a friend, social tasks), checking claims, the Instagram follow check, rewards and their codes, and the settings.
- Reps (Pro)Rep applications, approving a rep (their code, link, commission and optional discount), what counts as their sales, paying them, and pausing a rep.
- Daily running and settingsThe Today screen, the Events menu, every settings tab, staff roles, and what happens to buyers' details.
Looking after your website
- Staff accounts and signing inSharedGiving each member of staff their own account, the staff roles each kit comes with, choosing what each role can do (Pro), and the staff sign-in page.
- Privacy, cookies and emailsSharedThe cookie banner and cookie settings, your starter terms, privacy and cookie policies, requests for people's data, the website's branded emails, test emails and the email log (Pro).
- Backups and updatesSharedWhat to back up and how often, and how to install updates to Gradespace Core, your kit's plugin and its theme safely.
- Troubleshooting and supportSharedFixes for the problems people meet most often: licence messages, installing, the setup wizard, pages not found, emails, signing in, the design and the cookie banner, and how to get help.
Bought this kit? The whole manual is also a PDF (version 1.1.0) to download or print, on My licences.